Editorial

Vol.9, No.4, October-December 2019, Article:1

Title

Systems-thinking-underpinned approach to managing quality in Higher Education Institutions in developing countries

Authors

Justice Mensah¹ and Alberta Yaa Graham ²

Affiliation

¹ Directorate of Academic Planning and Quality Assurance, University of Cape Coast, Cape Coast, Ghana, Email: justice44mensah@gmail.com OR jmensah@ucc.edu.gh. Telephone: +233 0243512638 / ²Directorate of Legal, Consular and General Services, University of Cape Coast, Cape Coast, Ghana, Email: alberta.graham@ucc.edu.gh Telephone: +2330244665914.

DOI

http://dx.doi.org/10.11127/gmt.2019.12.01

Page Nos.

205-218

Keywords

Higher education institutions; quality management; developing countries; systems theory.

Abstract

While the crucial role of effective Quality Management (QM) in ensuring institutional development is globally acknowledged, QM in High Education Institutions (HEIs) remains a challenge, particularly in developing countries. Every HEI appears to be managing quality in their own ways seemingly oblivious of the fact that, despite the institution-specific peculiarities, QM could be underpinned by universally useful theories. This paper identifies systems thinking as a generic and adaptable theoretical model suitable for effective QM, and accordingly advocates an approach to QM in HEIs in developing countries that is underpinned by the systems theory. Visiting QM in HEIs in the light of systems thinking, this paper argues that HEIs are complex systems composed of various sub-structures; therefore, to optimise the whole system for institutional effectiveness, the systems approach comes in handy. Quality managers and leaders of HEIs in developing countries are urged to ensure that, their application of QM approaches is underpinned by systems thinking as a theory and philosophy to ensure continuous quality improvement for sustainable institutional development.

Vol.9, No.4, October-December 2019, Article:2

Title

An Analytical Study on Prescription Behavior of Healthcare Professionals in Anantapur District

Authors

Sanjay Kumar Upadhyaya

Affiliation

Management Consultant at Ummeed Consultants, Bangalore and Visiting Professor of Marketing, GIBS Business School, Anekal, Bangalore, sanjuupadhyaya@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.12.02

Page Nos.

219-233

Keywords

Prescription behavior; promotion; promotional inputs; samples for physician's use; use of detail aids.

Abstract

India is the third largest country in bulk drug production. The pharmaceutical sector in India was valued at US$ 33 billion in 2017. The country's pharmaceutical industry is expected to expand at a CAGR of 22.4 per cent over 2015-20 to reach US$ 55 billion. India's pharmaceutical exports reached US$ 19.14 billion in FY19. Pharmaceutical exports include bulk drugs, intermediates, drug formulations, biologicals, Ayush & herbal products and surgicals. Indian companies received 304 Abbreviated New Drug Application (ANDA) approvals from the US Food and Drug Administration (USFDA) in 2017. The country accounts for around 30 per cent (by volume) and about 10 per cent (value) in the US$ 70-80 billion US generics market. India's biotechnology industry comprising biopharmaceuticals, bio-services, bio-agriculture, bio-industry and bioinformatics is expected to grow at an average growth rate of around 30 per cent a year and reach US$ 100 billion by 2025. In India makers and marketers of pharmaceuticals do spend a major portion on training Medical Representatives, on brochures, on leave behinds and on samples for physicians use. This paper is a descriptive study to trace out the doctors' prescription behavior with respect to average number of patients examined per day, their prescription habit and dispensing behavior to prescribe strategies to pharma product makers to deal and tackle the medical doctors.

Vol.9, No.4, October-December 2019, Article: 3

Title

Impact of Employee Engagement on Organisational Effectiveness

Authors

Lova Kumar, P.¹ and Tulasi Das, V. ²

Affiliation

¹ Ph.D. Scholar, Dept. of HRM, Acharya Nagarjuna University, Guntur-522 510, A.P., E-mail: lovakumarhrm@gmail.com / ²Associate Professor, Dept. of HRM, Acharya Nagarjuna University, Guntur-522 510, A.P., E-mail: chinmaitulasi@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.12.03

Page Nos.

234-242

Keywords

Employee engagement; commitment; values; performance; positive attitude; organisational effectiveness.

Abstract

Employee engagement has emerged as a popular organizational concept in recent years. It is the level of commitment and involvement of an employee towards the organization and its values. An employee involved is aware of the business context and works with colleagues to improve performance within the work for the benefit of the organization. Employee engagement develops a positive attitude among employees towards the organization. In this context the present paper examines the employee engagement impact on organisational effectiveness.

Vol.9, No.4, October-December 2019, Article:4

Title

Role of Repo Rate in Indian Monetary Policy Since 2014

Authors

Chetana Asbe

Affiliation

Assistant. Professor, N. L. Dalmia Institute of management Studies & Research, Department of Finance, E-mail id: chetana.asbe@nldalmia.edu.in, Contact no.: +91 98195 06263

DOI

http://dx.doi.org/10.11127/gmt.2019.12.04

Page Nos.

243-250

Keywords

Reserve Bank of India (RBI); monetary policy; repo rate; weighted average call money rate; lending rate; deposit rate; consumer price index inflation.

Abstract

The Urjit Patel Committee report (2014) had recommended that repo rate should be made the signal of policy stance to address the issue of high inflationary pressure. Since then repo rate as a tool has gained pronounced importance. The current Indian monetary policy framework aims at setting the policy (repo) rate based on a forward-looking assessment of inflation, growth and other macroeconomic risks. In the current scenario too where India is amid a growth slowdown, to some extent, the monetary policy is expected to address the situation. The purpose of this paper is to analyze the role of repo rate in the conduct of monetary policy since the adoption of flexible inflation targeting by India. It studies if repo rate has allowed RBI to pass on interest rate signals to the market for the period into consideration. It concludes that there is further scope for improving the signaling of change in stance and adequately transmitting the rate cuts for an augmented monetary policy transmission mechanism.

Vol.9, No.4, October-December 2019, Article:6

Title

Association of Demographic Variables with Quality of Work Life of Non-Teaching Staff in Private Engineering Colleges

Authors

Balaram Bora

Affiliation

Associate Professor, Aditya Institute of Technology and Management, Department of Management Studies, Tekkali-532201, Srikakulam District, Andhra Pradesh, India, balaram_bora@rediffmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.12.06

Page Nos.

259-267

Keywords

Job satisfaction; quality of work life (QWL); work environment; work-life balance.

Abstract

The term Quality of Work Life (QWL) refers to the favorableness or unfavourableness of a job environment for people. It has emerged as an important determinant of a model employment. Though several research studies have been conducted on QWL, a few studies are found in the education industry, specifically engineering colleges. However, considering the contributions of QWL in the recent times, a more comprehensive review is attempted here on academic sector in particular on Non-Teaching staff. The present paper "Association of Demographic Variables with Quality of Work Life of Non-Teaching Staff in Private Engineering Colleges" is presented in various parts encompassing the concept, Dimensions, Review of available Literature on QWL, Need, Objectives, Methodology, Perceptions and Recommendations. The universe of the study includes six private engineering colleges situated in Srikakulam district of Andhra Pradesh state and 465 colleges where non-teaching staff were working. Data were collected from a sample of 117 respondents (comprises nearly 25%), selected from the universe. The researcher has chosen survey based descriptive research design in view of nature of the present study. Simple percentages, Descriptive statistics, independent samples t-test, and one way ANOVA and Chi-square test were used.

Vol.9, No.4, October-December 2019, Article:7

Title

Book Review

Authors

Annavajhula J.C. Bose

Affiliation

Department of Economics, Shri Ram College of Commerce, Delhi (ajc.bose@srcc.du.ac.in)

DOI

http://dx.doi.org/10.11127/gmt.2019.12.07

Page Nos.

268-270

Keywords

American dream; Indian professionals; Indian immigrant experiences; Trump's America; Canada; China; Indian scene.

Abstract

Book Reviewed

Passage from India to America: Billionaire Engineers, Extremist Politics and Advantage to Canada and China (Chithelen, Ignatius. 2018. Bryant Park Publishers LLC New York. Kindle Edition from Amazon Asia-Pacific Holdings Pvt. Ltd., price INR 300, pages 244).

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